ORIENTATION GUIDE TO MAKE A COMPLAINT FOR GENDER VIOLENCE
We are aware reporting gender-based violence can be difficult. It triggers uncertainty, fear and stress. On top of that, reporting systems present huge obstacles. Based on our experience, we have developed this Guide where you can find practical advice and clear explanations on the reporting options available for each case, and what to expect afterwards.
This guide is addressed to women who want to file a report with the OVD (Spanish acronym for Domestic Violence Office), as well as to institutions and organizations working on these issues and to the public in general, since it provides information to anyone willing to help a violence victim.
RED X TODAS MOVILE APP
We develop a new tool for women victims of gender violence.
RED X TODAS is a free mobile application that offers a technological tool to women who are victims of gender violence.
Through the application, users can set up a help network with 3 trusted contacts. Faced with a dangerous situation, and with the press of a button, the application sends an alert message every 1 minute to the contacts designated with the geolocation of the victim, and at the same time makes an automatic call to 101, telephone number of preconfigured emergency.
SPECIALIZED RESOURCES
Cost-free - 24 hours a day - 365 days a year
137 AUTONOMUS CITY OF BUENOS AIRES
Aid and orientation for victims of gender-based violence. It carries out at-home interventions with a mobile team and follows up cases.
144 NATIONWIDE
Specialized responders provide support, information and referral to victims of domestic violence and/or sexual abuse, child abuse or maltreatment.
102
Information and referral for children and adolescents in violence and sexual abuse situations.
OVD
(Domestic Abuse Office, as per its Spanish acronym)
Lavalle 1250, CABA (Autonomous City of Buenos Aires).
Violence reports can be filed with this office 365 days a year, 24 hours a day.
INTEGRAL CENTERS FOR WOMEN CABA
Guidance, information, individual and group psychological assistance, legal advice and free legal sponsorship for women victims of gender violence.
CIM ISABEL CALVO _ Monserrat
Address: Humberto Primo 250 1st floor _ Comuna 1
Hours: Monday to Friday from 9.30 a.m. to 4.30 p.m.
Telephone: 5030-9700 INT. 181
E-mail: cim_icalvo@buenosaires.gob.ar
CIM ALICIA MOREAU _ Recoleta
Address: P. José E. Uriburu 1022 _ Comuna 2
Hours: Monday to Friday from 12:00 to 19:00.
Telephone: 4823-1165, extension 104
E-mail: cim_amoreau@buenosaires.gob.ar
CIM ARMINDA ABERASTURY _ Balvanera
Address: Hipólito Yrigoyen 3202 _ Comuna 3
Hours: Monday to Friday from 4:30 p.m. to 9:00 p.m.
Phone: 4956-1768
E-mail: cim_aberastury@buenosaires.gob.ar
CIM MARGARITA MALHARRO _ Balvanera
Address: November 24 113 _ Comuna 3
Hours: Monday to Friday from 8 a.m. to 9 p.m.
Phone: 4931-6296
E-mail: cimmalharro@buenosaires.gob.ar
CIM PEPA GAITAN _ Parque Patricios
Address: Av. Pichincha 1765 _ Comuna 4
Hours: Monday to Friday from 11:00 a.m. to 7:00 p.m.
Phone: 2931-1136
E-mail: cim_pepagaitan@buenosaires.gob.ar
CIM ELVIRA RAWSON _ Almagro
Address: Jerónimo Salguero 765 _ Comuna 5
Hours: Monday to Friday from 12:00 to 19:00.
Phone: 4867-0163
E-mail: cim_erawson@buenosaires.gob.ar
CIM PLACE OF WOMEN _ Caballito
Address: Pres. Fragata Sarmiento 889 _ Comuna 6
Hours: Monday to Friday from 10 a.m. to 5 p.m.
Phone: 4431-9325
E-mail: cim_lugardemujer@buenosaires.gob.ar
CIM DIGNXS DE SER _ Flores
Address: Lautaro 188 _ Comuna 7
Hours: Monday to Friday from 1:00 p.m. to 8:00 p.m.
Phone: 4634-1410
E-mail: cim_dignxsdeser@buenosaires.gob.ar
CIM MINERVA MIRABAL _ Villa Soldati
Address: Av. Gral. F. Fernández de la Cruz 4208 _ Comuna 8
Hours: Monday to Friday from 8:30 a.m. to 3:30 p.m.
Phone: 4933-9530
E-mail: cim_vlugano@buenosaires.gob
CIM ALFONSINA STORNI _ Slaughterhouses
Address: Av. Directory 4468 _ Comuna 9
Hours: Monday to Friday from 11 a.m. to 6 p.m.
Phone: 3981-0802
E-mail: cim_alfonsinastorni@buenosaires.gob.ar
CIM CAROLINA MUZZILLI _ Floresta
Address: Venacio Flores 3929 _ Comuna 10
Hours: Attention: Monday to Friday from 10 a.m. to 5 p.m.
Phone: 4672-2537
E-mail: cim_carolinamuzzilli@buenosaires.gob.ar
CIM MARÍA GALLEGO _ Villa Devoto
Address: Av. Francisco Beiró 5229 _ Comuna 11
Hours: Monday to Friday from 8:00 a.m. to 5:00 p.m.
Phone: 4568-1245
E-mail: cim_mgallego@buenosaires.gob.ar
CIM TRAJECTORY FOR A LIFE WITHOUT VIOLENCE _ Saavedra
Address: Zapiola 4583 _ Comuna 12
Hours: Monday and Thursday from 1:00 p.m. to 8:00 p.m.
Tuesday, Wednesday and Friday from 8 a.m. to 3 p.m.
Phone: 2108-5782
E-mail: cim_porunavidasinviolencia@buenosaires.gob.ar
CIM MACACHA GÜEMES _ Belgrano
Address: Vuelta de Obligado 1524 _ Comuna 13
Hours: Attention: Monday to Friday from 11 a.m. to 6 p.m.
Phone: 2141-2114
E-mail: cim_macachaguemes@buenosaires.gob.ar
CIM MARIA ELENA WALSH _ Palermo
Address: Malabia 2139 _ Comuna 14
Hours: Hours of operation: Monday to Friday from 10 a.m. to 5 p.m.
Phone: 7507-1570
E-maill: cim_mariaelenawalsh@buenosaires.gob.ar
CIM FENIA CHERTKOFF _ Villa Crespo
Address: Bonpland 723 _ Comuna 15
Hours: Monday to Friday from 8 a.m. to 3 p.m.
Phone: 2052-0913
E-mail: cim_fenia@buenosaires.gob.ar
PUBLIC HOSPITALS IN THE CITY OF BUENOS AIRES WITH AREAS SPECIALIZED IN GENDER VIOLENCE
HOSPITAL ALVAREZ
Mental Health Service - Family Violence and Child Abuse
Address: Doctor Juan Felipe Aranguren 2701
Phone: 4611-6666 / 4630-2900
PIROVANO HOSPITAL
Social Service Area
Address: Monroe 3555 - C. P. 1428 - CABA
E-mail: contacto@hospitalpirovano.org
OTHER CIVIL ASSOCIATIONS THAT PROVIDE ORIENTATION AND ASSISTANCE TO WOMEN VICTIMS OF GENDER-BASED VIOLENCE
ASSOCIATION "PABLO BESSON"
Prevention and Assistance in Family Violence
Address: Suipacha 612, 3º piso, Of. "B", CABA
Phone: (011) 4328-7475 / (15) 4948-2807
E-mail: secretariapablobesson@hotmail.com
ARGENTINE ASSOCIATION FOR THE PREVENTION OF FAMILY VIOLENCE - AAPVF
Assistance to women victims of gender violence and to men who exercise violence (Groups).
Address: Bartolomé Miter 1970 - 2º “B”, CABA
Phone: (011) 4953-1268
E-mail: info@aapvf.com.ar
THE HOUSE OF THE ENCOUNTER
Comprehensive Assistance, Guidance and Prevention Center for sexist violence and human trafficking.
Address: Av. Rivadavia 3917 - CABA
Phone: 4982-2550 / 15-59384357
E-mail: info@lacasadelencuentro.org
OFFICE OF THE CITY OF BUENOS AIRES SPECIALIZED IN GENDER VIOLENCE
ORIENTATION GUIDE TO MAKE A COMPLAINT FOR GENDER VIOLENCE
We are aware reporting gender-based violence can be difficult. It triggers uncertainty, fear and stress. On top of that, reporting systems present huge obstacles. Based on our experience, we have developed this Guide where you can find practical advice and clear explanations on the reporting options available for each case, and what to expect afterwards.
This guide is addressed to women who want to file a report with the OVD (Spanish acronym for Domestic Violence Office), as well as to institutions and organizations working on these issues and to the public in general, since it provides information to anyone willing to help a violence victim.
RED X TODAS MOVILE APP
We develop a new tool for women victims of gender violence.
RED X TODAS is a free mobile application that offers a technological tool to women who are victims of gender violence.
Through the application, users can set up a help network with 3 trusted contacts. Faced with a dangerous situation, and with the press of a button, the application sends an alert message every 1 minute to the contacts designated with the geolocation of the victim, and at the same time makes an automatic call to 101, telephone number of preconfigured emergency.
DOWNLOAD APP
SPECIALIZED RESOURCES
Cost-free - 24 hours a day - 365 days a year
137 AUTONOMUS CITY OF BUENOS AIRES
Aid and orientation for victims of gender-based violence. It carries out at-home interventions with a mobile team and follows up cases.
144 NATIONWIDE
Specialized responders provide support, information and referral to victims of domestic violence and/or sexual abuse, child abuse or maltreatment.
102
Information and referral for children and adolescents in violence and sexual abuse situations.
OVD
(Domestic Abuse Office, as per its Spanish acronym)
Lavalle 1250, CABA (Autonomous City of Buenos Aires).
Violence reports can be filed with this office 365 days a year, 24 hours a day.
INTEGRAL CENTERS FOR WOMEN CABA
Guidance, information, individual and group psychological assistance, legal advice and free legal sponsorship for women victims of gender violence.
CIM ISABEL CALVO _ Monserrat
Address: Humberto Primo 250 1st floor _ Comuna 1
Hours: Monday to Friday from 9.30 a.m. to 4.30 p.m.
Telephone: 5030-9700 INT. 181
E-mail: cim_icalvo@buenosaires.gob.ar
CIM ALICIA MOREAU _ Recoleta
Address: P. José E. Uriburu 1022 _ Comuna 2
Hours: Monday to Friday from 12:00 to 19:00.
Telephone: 4823-1165, extension 104
E-mail: cim_amoreau@buenosaires.gob.ar
CIM ARMINDA ABERASTURY _ Balvanera
Address: Hipólito Yrigoyen 3202 _ Comuna 3
Hours: Monday to Friday from 4:30 p.m. to 9:00 p.m.
Phone: 4956-1768
E-mail: cim_aberastury@buenosaires.gob.ar
CIM MARGARITA MALHARRO _ Balvanera
Address: November 24 113 _ Comuna 3
Hours: Monday to Friday from 8 a.m. to 9 p.m.
Phone: 4931-6296
E-mail: cimmalharro@buenosaires.gob.ar
CIM PEPA GAITAN _ Parque Patricios
Address: Av. Pichincha 1765 _ Comuna 4
Hours: Monday to Friday from 11:00 a.m. to 7:00 p.m.
Phone: 2931-1136
E-mail: cim_pepagaitan@buenosaires.gob.ar
CIM ELVIRA RAWSON _ Almagro
Address: Jerónimo Salguero 765 _ Comuna 5
Hours: Monday to Friday from 12:00 to 19:00.
Phone: 4867-0163
E-mail: cim_erawson@buenosaires.gob.ar
CIM PLACE OF WOMEN _ Caballito
Address: Pres. Fragata Sarmiento 889 _ Comuna 6
Hours: Monday to Friday from 10 a.m. to 5 p.m.
Phone: 4431-9325
E-mail: cim_lugardemujer@buenosaires.gob.ar
CIM DIGNXS DE SER _ Flores
Address: Lautaro 188 _ Comuna 7
Hours: Monday to Friday from 1:00 p.m. to 8:00 p.m.
Phone: 4634-1410
E-mail: cim_dignxsdeser@buenosaires.gob.ar
CIM MINERVA MIRABAL _ Villa Soldati
Address: Av. Gral. F. Fernández de la Cruz 4208 _ Comuna 8
Hours: Monday to Friday from 8:30 a.m. to 3:30 p.m.
Phone: 4933-9530
E-mail: cim_vlugano@buenosaires.gob
CIM ALFONSINA STORNI _ Slaughterhouses
Address: Av. Directory 4468 _ Comuna 9
Hours: Monday to Friday from 11 a.m. to 6 p.m.
Phone: 3981-0802
E-mail: cim_alfonsinastorni@buenosaires.gob.ar
CIM CAROLINA MUZZILLI _ Floresta
Address: Venacio Flores 3929 _ Comuna 10
Hours: Attention: Monday to Friday from 10 a.m. to 5 p.m.
Phone: 4672-2537
E-mail: cim_carolinamuzzilli@buenosaires.gob.ar
CIM MARÍA GALLEGO _ Villa Devoto
Address: Av. Francisco Beiró 5229 _ Comuna 11
Hours: Monday to Friday from 8:00 a.m. to 5:00 p.m.
Phone: 4568-1245
E-mail: cim_mgallego@buenosaires.gob.ar
CIM TRAJECTORY FOR A LIFE WITHOUT VIOLENCE _ Saavedra
Address: Zapiola 4583 _ Comuna 12
Hours: Monday and Thursday from 1:00 p.m. to 8:00 p.m.
Tuesday, Wednesday and Friday from 8 a.m. to 3 p.m.
Phone: 2108-5782
E-mail: cim_porunavidasinviolencia@buenosaires.gob.ar
CIM MACACHA GÜEMES _ Belgrano
Address: Vuelta de Obligado 1524 _ Comuna 13
Hours: Attention: Monday to Friday from 11 a.m. to 6 p.m.
Phone: 2141-2114
E-mail: cim_macachaguemes@buenosaires.gob.ar
CIM MARIA ELENA WALSH _ Palermo
Address: Malabia 2139 _ Comuna 14
Hours: Hours of operation: Monday to Friday from 10 a.m. to 5 p.m.
Phone: 7507-1570
E-maill: cim_mariaelenawalsh@buenosaires.gob.ar
CIM FENIA CHERTKOFF _ Villa Crespo
Address: Bonpland 723 _ Comuna 15
Hours: Monday to Friday from 8 a.m. to 3 p.m.
Phone: 2052-0913
E-mail: cim_fenia@buenosaires.gob.ar
PUBLIC HOSPITALS IN THE CITY OF BUENOS AIRES WITH AREAS SPECIALIZED IN GENDER VIOLENCE
HOSPITAL ALVAREZ
Mental Health Service - Family Violence and Child Abuse
Address: Doctor Juan Felipe Aranguren 2701
Phone: 4611-6666 / 4630-2900
PIROVANO HOSPITAL
Social Service Area
Address: Monroe 3555 - C. P. 1428 - CABA
E-mail: contacto@hospitalpirovano.org
OTHER CIVIL ASSOCIATIONS THAT PROVIDE ORIENTATION AND ASSISTANCE TO WOMEN VICTIMS OF GENDER-BASED VIOLENCE
ASSOCIATION "PABLO BESSON"
Prevention and Assistance in Family Violence
Address: Suipacha 612, 3º piso, Of. "B", CABA
Phone: (011) 4328-7475 / (15) 4948-2807
E-mail: secretariapablobesson@hotmail.com
ARGENTINE ASSOCIATION FOR THE PREVENTION OF FAMILY VIOLENCE - AAPVF
Assistance to women victims of gender violence and to men who exercise violence (Groups).
Address: Bartolomé Miter 1970 - 2º “B”, CABA
Phone: (011) 4953-1268
E-mail: info@aapvf.com.ar
THE HOUSE OF THE ENCOUNTER
Comprehensive Assistance, Guidance and Prevention Center for sexist violence and human trafficking.
Address: Av. Rivadavia 3917 - CABA
Phone: 4982-2550 / 15-59384357
E-mail: info@lacasadelencuentro.org
OFFICE OF THE CITY OF BUENOS AIRES SPECIALIZED IN GENDER VIOLENCE
PHONE NUMBER
(011) 4701 5890
+54 9 11 4940-7973
Monday from 13.00 to 19.00
from Tuesday to Thursday from 9.00 to 19.00 hs.
EMAIL
info@shalombait.org.ar
ADRESS
Bonpland 723, CABA, Argentina.
FACEBOOK
144 - THE WHOLE COUNTRY
Advice, guidance, information and support for women victims of violence.
137 - CITY OF BUENOS AIRES
Attention and orientation to victims of violence. It carries out home interventions with a mobile team in emergency situations and accompaniment in making complaints.
102 - CABA
Information and referrals in situations of mistreatment and sexual abuse of Girls, Boys and Adolescents.
OVD
Receive complaints of domestic violence 24 hours a day.
Address: Lavalle 1250.
PHONE NUMBER
(011) 4701 5890
+54 9 11 4940-7973
Monday from 13.00 to 19.00
from Tuesday to Thursday from 9.00 to 19.00 hs.
EMAIL
info@shalombait.org.ar
ADRESS
Bonpland 723, CABA, Argentina.
FACEBOOK
144 - THE WHOLE COUNTRY
Advice, guidance, information and support for women victims of violence.
137 - CITY OF BUENOS AIRES
Attention and orientation to victims of violence. It carries out home interventions with a mobile team in emergency situations and accompaniment in making complaints.
102 - CABA
Information and referrals in situations of mistreatment and sexual abuse of Girls, Boys and Adolescents.
OVD
Receive complaints of domestic violence 24 hours a day.
Address: Lavalle 1250.